Customer Service not only provides a conduit between the customer and ACMT, it also extends into Production, Quality, Engineering, and other support functions. Customer Service is the entire experience with the ACMT Advantage.
From the time a Request For Quote (RFQ) and Purchase Order (PO) is received – or a part is inducted for repair – everyone at ACMT is focused on servicing the customer and making sure their expectations are met.
We set the highest standard in:
- Communication sales, customer service, and media
- Engineering Innovative Technical Specialists –reducing waste
- Documentation acknowledgements, quote, status, and certification
- Smart, Fast, Lean Manufacturing
- Friendly and knowledgeable follow up
- Turn Time Competitive, on time
- Quality of work
- Packaging clean fill, ACMT labeling
No matter how advanced the equipment and the facility, without a dedicated team of professionals with a “can do” attititude, we would be just another company.
ACMT personnel have been cross-trained in several major and standard work procedures. They are an invaluable resource, providing flexibility and ensuring that our customer’s needs are met.